Frequently Asked Questions (Russia, Kazakhstan)
Information about cooperation
Information on the conclusion, renegotiation of the contract, the scheme of work is presented in the "Cooperation" section.
Information about working with the online booking system, personal account
Information about the tariff system
Relevant only current price at the time of booking = rate.
Tariffs are not stored on the site, we cannot check the old price.
Recalculation of an already booked application at the old rate is not possible.
Tariffs do not have an expiration date and are subject to change at any time without notice.
Changes in the tariff system
- when adding, removing tourists, changing the hotel, dates, room type, the calculation of changes will be at the current rate.
- when adding a CIP service, individual or VIP transfers, wedding ceremonies, insurance and other additional services, the tariff does not change.
More detailed information on changes in the fare system is provided in the "Rules for the recalculation of applications when working under the fare system" (for all cities of departure, except Yekaterinburg).
Information on surcharges (fuel surcharges, New Year's dinners, etc.)
Information on fuel surcharges can be found in the section "Air travel" - "Air ticket prices". There you can also find information on the cost of the surcharge for specifying flights (morning / evening).
Information on fuel surcharges can also be found in the IMPORTANT INFORMATION section under the tour search form.
Information on surcharges for an individual transfer can be found in the "Transfers" section for each country on the agency page.
For more convenient navigation, you can use the link " Surcharges for tours", which is located in the center of the agency page in the section "Operational information"
List of hotels in alphabetical order, searchable by name (you must enter at least 4 characters to search). Outside the list, hotels from "TEZ TOUR recommends" are displayed.
The catalog of hotels has a filter by name, level, cost. To filter, you just need to click on the corresponding parameter in the left corner of the catalog.
Air travel information
Booking tours on regular flights is a new exclusive service from TEZ TOUR. (download in .pdf format)
The following subsections are available in the section: Airlines , Airfare , Changes in the schedule , Check departure time , Flight schedule and availability of air tickets , Sale of air tickets . They are also available in the center of the agency page in the "Air flights" section.
Daily prices
Information on daily prices for hotels can be found in the "Days and non-standards" section on the agency page. Also here you can find: lists of hotels where pets are allowed, prices for lifts and ski equipment rental, tourist tax, deposits in hotels and others Additional services depending on country specifics.
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Supplement for children under 2 years old (infants)
The cost of a Boarding pass (air ticket without a seat and baggage) for children under 2 years of age is indicated in the "Air ticket prices".
Despite the fact that in most hotels children under 2 years old stay free of charge, there are exceptions. We strongly recommend that you clarify information on the cost of living in hotels for children under 2 years old by e-mail with your curator or in the sales department.
Flight crossing information
Information about the possibility of crossing flights and the cost of crossing can be found in the file " Airfare".
Non-standard tour solutions (VIP, sports, weddings)
AT this section corporate projects, examples of corporate programs, hotels with conference rooms, non-standard accommodation options, sports projects, VIP recreation and services, VIP meetings, farewells, wedding ceremonies are presented.
Information on the issuance of documents
Information on the issuance of documents is available at the link "Issuance of documents" in the "Agencies" section or in the "Operational information" section in the center of the agency page. To find out information on issuing documents from your city of departure, you need to change the city of departure in the upper left corner of the site and go to the document issuance section.
Contacts
Newsletter subscription
No passport data of tourists
If at the time of booking there is no ORP number, its expiration date, then when booking online, the corresponding columns must be left blank. We remind you that passport data must be entered at least 3 (three) working days before the date of departure. If the passport data is not entered within this period, then a fine of 25 USD is imposed on the application. per person. |
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You must add a child under 2 years old to the application
A mini-group flies (strictly up to 10 people) to one hotel, several applications
So that there is no situation that one application was confirmed, and another was refused, but tourists want to fly all together to one hotel, then the booking technology is as follows:
Book the first application, the system issues an application number. In subsequent applications, in the note, indicate “confirm strictly together with application No. (indicate the number of the previous application).
Please note that if the total number of people for all applications exceeds 9 people, then the applications will be recalculated at the rates for groups (often these rates are HIGHER than the cost in the online booking system).
The cost is not indicated in the application (it costs n / a)
If the cost of the application is n / a and all services are confirmed, then in this case you need to send a letter to the address of your curator (the curator's email address can be found in personal account agency, in the upper right corner when you click on the name of the agency or login) with the text "Please calculate (put down the cost) application No. XXXXXXXX". In the subject line of the letter, you must indicate the application number.
It is necessary to make a request for the hotel (country, residence of the infant, etc.)
If you have any questions about the hotel, the cost of living for foreign citizens, the cost of living for an infant, the food system at the hotel and other questions, then you need to write a request to your curator or to the address corresponding to your city, using the following form:
The subject of the email must contain one of the following items:
- Price for citizens of another country (foreigner + Russian)
- Price for citizens of another country (foreigner)
- The cost of living for an infant
- Additional discount
- Complex non-contract placements
- Non-standard room price
- Hotel price without contract
- Question about the hotel
Body of the letter:
- Application number: (if the application has already been created in the database)
- Country:
- Hotel:
- Dates of stay:
- Type of number:
- Type of allocation:
- Boarding:
- Question text:
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Letter example:
Subject: Price for citizens of another country (foreigner + Russian)
Country: Thailand
Hotel: ROYAL CLIFF BEACH RESORT
Dates of residence: 07.03.2011-14.03.2011
Room type: Club Sea View Room / Grand Building
Placement type: DBL+2CHD
Boarding: BB
Question text: The family is flying, the father is a citizen of Nigeria. Does the price change?
It is necessary to calculate a complex tour
To calculate a complex tour, you need:
- Request the cost of air tickets for the desired dates from your curator.
- View the cost of living on your own in the selection of the tour through the "Composition of the tour - Accommodation".
- The cost of the transfer must be viewed in the "Transfers" section (Agent's page - all directions on the right - Transfers)
If there is a difficulty in the calculation, you can contact your curator. The name and contact e-mail of your curator can be found in the agency's personal account, in the upper right corner by clicking on the user's login.
It is necessary to “hang tickets”, fix the price
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If there are few tickets left and it is likely that they will run out by the arrival of tourists, or you want to fix the cost at the rate at the moment, then you need to make a preliminary reservation with the REAL names of tourists.
Advance booking makes it possible to book an application and therefore fix the cost of the tour at the current rate at the time of booking, and at the same time reduce the risks of having to pay fines if the tourist cancels the reservation and does not pay for the application.
Differences from a regular booking: if the agency does not confirm within a certain time, that is, does not transfer the application from pre-booked to regular, or does not pay, the application will be automatically canceled without incurring penalties to the agency.
Applications are created in the same way as with a regular booking - through an online account.
In the online booking of applications, you must check the box "Advance booking".
For applications with advance booking, a time limit is set, after which the application will be automatically canceled.
The time limit is set and checked to the nearest minute.
Time limits are displayed in the online account in the lists of applications in the sections "Application" and "Finance", as well as on the form for viewing a single application.
Restrictions:
- The agency can set a time limit within two days from the moment of booking the application, that is, the maximum time limit = date-time of booking + 48 hours. The time limit is set according to Moscow time.
- If the agency has not set a time limit, then by default the date-time of the time limit = the date-time of the booking + 24 hours.
- The agency can set a time limit only at the time of booking the application. In an already existing application, the agency cannot edit the time limit.
- The agency can set a time limit only in case of advance booking. With a regular booking of an application, a time limit is not set.
- The Agency can remove the time limit from the application, that is, transfer the application from pre-booked to regular applications, if the time limit is current = not deleted and not expired.
- The agency has the option to cancel an application with a time limit if the time limit is valid = not deleted or expired.
- The number of simultaneously submitted applications with a time limit from one agency is limited. The default is 5 entries.
- It is forbidden to pre-book an application 5 days or less before the date - time of arrival for visa-free countries, and 8 days or less before the date - time of arrival for visa countries.
- The number of people boarded at the same time in applications with a time limit is limited to 10% of the number of free seats on the flight. In case 10% is less than 2, 2 places will be available by default.
- You cannot create pre-booked tickets for flights with unconfirmed flights. All other flights can be booked in advance, regardless of the airline and destination.
1. Payment for tours and services at the Kudrovo office:
- Cash at the office
- Payment bank cards
2. Cashless payment
- An invoice is issued, after payment it is necessary to send payment order with bank note Money from your account.
3. Installment without overpayment for 4-6 months (JSC "ALFA-BANK")
- Down payment from 50%
- Early repayment is possible.
ATTENTION: Installment is provided only for package tours of the Tez Tour tour operator at the base cost.
Installment is not available for some tours (Promo, Discount rates).
More detailed information check with the Kudrovo office.
4. Payment on credit (JSC "ALFA-BANK")
- Down payment from 0 to 90%.
- Overpayment from 1.5% per month (according to bank tariffs).
- Loan term from 3 to 24 months.
- Possible early repayment of the loan.
ATTENTION: Credit is provided for tours at the base cost of the tour operator.
Tour payment terms:
1. Before departure date less than 7 days 100% payment must be made within 1 day.
2. Before departure date more than 7 days you must pay at least 30% of the cost of the tour at the time of booking, the rest of the money is paid within 3 days.
3. When early booking (more than 60 days before departure date) you must pay at least 50% of the cost of the tour at the time of booking, the rest of the money is paid within 30 days.
When booking tours on regular flights, payment is made according to the terms of the tour operator.
ATTENTION: Payment for insurance, air and railway tickets is made in 100% of the amount at the time of booking.
Possible surcharges:
- Fuel surcharges
- Visa fees
- For tourists 65 years and older, there is an increased rate for insurance
- Cancellation insurance
- Supplement for scheduled flights
Tez Tour travel agency was founded in 1994. Initially, the agency was engaged in the sale of tours to Turkey, gradually increasing its range. Currently, the company operates in more than 30 popular tourist destinations, including China, the United Arab Emirates, the Czech Republic, France, Thailand, Italy, the Dominican Republic, and many others. The company's services are used not only by tourists from Russia, but also by travelers from the countries of the former USSR.
The authorized travel agency Tez Tour is the first tourist organization in the Russian Federation that has introduced high computer technologies into its work. Tourists do not have to apply directly to the office of the agency. For the convenience of travelers, an official website has been opened that offers the lowest prices for tours departing from Moscow and other cities of Russia.
The Tez Tour tour operator has a huge number of various awards. The company is the winner of such prestigious awards as:
- "People's Mark"
- "Choice of the Year"
- "Travel Brands"
- "Star Ru"
- "Guiding Star", and many other high awards.
In addition, the tour operator Tez Tour is a member of the main organizations of the tourism industry in Russia and neighboring countries, as well as a member of the Air Transport Association.
Official website of the tour operator: tez-tour.com
Tour search online from Tez Tour
Popular destinations from Tez Tour
The Tez Tour company developed rapidly, quickly gaining high ratings in the tourism industry. Currently, this tour operator operates in many tourist destinations, cooperating with major air carriers and the best hotel complexes. The company works not only to send individual tourists, but also to organize various field seminars, children's organized recreation, VIP tours.
The official website helps to facilitate the search for a suitable tour, where you can find the most profitable offer, book a tour, find a suitable hotel room. In addition, on the company's website you can always find last-minute tours at a very competitive price. The company organizes the transfer of travelers from the airport to the door of the hotel, and will make sure that the rest is at the highest level. All directions in which the travel operator Tez Tour operates are constantly developing, attracting new partners. The awards that the company has received during its existence are well deserved. Tez Tour is proud of the results of its work, confirming its slogan "High Tech Tourism".
Early booking from TEZ TOUR
Our company is a leader in the travel payments market. All major tour operators work with us, including TUI, TEZ TOUR, PEGAS Touristik, CORAL TRAVEL, NTK Intourist, SUNMAR and many others.We are a reliable partner with a wide regional presence and low cost of services, as well as a convenient financial instrument that allows you to simplify accounting and save on the maintenance of your own cash desk.
Terminal placement
instead of cash
Install terminals in your offices and representative offices, and you will significantly reduce the cost of maintaining your own cash desk, while solving all issues related to paying for tours in cash. In addition, you can simplify accounting and get rid of unnecessary paperwork. - Free installation of terminals short time in any region
- Prompt reimbursement of accepted payments to the current account
- The terminal can replace the cash register
Online service
"Virtual safe"
Increase your turnover by attracting a new segment of customers - bank card holders! Accept payments from tourists remotely and in the office using our Virtual Safe service. Just issue an invoice to the tourist, which he can pay bank card via the Internet or in our terminal network. You can easily transfer the accepted payment to the tour operator, and withdraw your agency commission to a bank account or transfer it to pay for another tour. - The service is provided free of charge
- No need to install
optional equipment - You can use money
immediately after payment by the tourist
