The activities of the Pension Fund of the Russian Federation are connected not only with the appointment and payment of pensions. The department collects reports from employers, maintains personal accounts of insured persons, checks documents for the payment of maternity capital and other issues. For information support of citizens and legal entities, the Pension Fund of the Russian Federation makes it possible to contact the hotline.

What does a call to the PFR hotline give?

Almost all types of activities that fall within the powers of the PFR relate to public services. You can get them by personally contacting the client service of the PFR institutions, through the MFC or the official portal of public services. In each of these cases, citizens need to verify their identity in order to process personal data.

Telephone communication does not allow you to verify the identity of a citizen, so the possibilities of this option for the provision of services are significantly limited. In particular, the provision of consultations or services related to personal data of citizens is not available by telephone. Based on such restrictions, calling the PFR hotline makes it possible to:

• get advice on the regulations and mode of operation of the department, addresses of the location of territorial divisions;
• receive an explanation on the procedure for oral reception of citizens and the provision of written appeals;
• clarify the list of documents that are needed for the provision of services - for the appointment of a pension or the assessment of pension rights, for obtaining an MSC certificate and disposing of materiel funds, for issuing or restoring SNILS, etc .;
• consult on the procedure for registration and use of electronic resources of the PFR;
• learn about novelties in legislation, terms of indexation of pensions and other social benefits;
• clarify other issues that do not require the transfer and processing of personal data;
• apply for non-compliance with the regulations and the code of ethics on the part of the FIU specialists.

Thus, calling the PFR hotline will not provide an opportunity to find out the state of the personal account of the insured person or receive another service that requires identification of the person.

Regional and federal institutions of the FIU may organize special hotlines on certain issues of pension legislation. As a rule, this is due to changes in regulations that cause special attention among ordinary citizens. You can find out about the timing and procedure for conducting such information campaigns on the websites of the territorial divisions of the PFR.

How to use the PFR hotline

A single federal phone number, through which PFR specialists provide information services
8 800 302 2302 .

A call to the specified number within the Russian Federation is free. The procedure for providing information services is carried out according to the following rules:

• the hotline telephone is multichannel, so the possibility of a long connection wait is practically eliminated;
• the FIU consultant is obliged to introduce himself and warn about the recording of a telephone conversation - this is necessary not only to control the quality of the services provided, but also to consider possible disputes or claims;
• after determining the subject of the call, the FIU specialist is obliged to provide an information service;
• if the subject of the call is an appeal on the work of the territorial services of the PFR, it is allowed to redirect the call to the appropriate regional department.

An alternative option for obtaining advice is to contact via online chat on the PFR website. In the feedback form, you need to indicate the questions of interest, as well as leave your phone number - the specialist will independently contact you to provide consulting services.

A citizen is not required to disclose his personal and personal data when calling the PFR hotline. This allows you to maintain the anonymity of the conversation, and indicating your name will only be required to comply with business etiquette when communicating with a specialist from the pension department.

Can calling the hotline have any legal consequences? Even if the subject of the call is a complaint about the misconduct of FIU employees, a formal request or application must be submitted to conduct a full check. Telephone calls are not grounds for taking disciplinary or other measures.

The PFR Executive Directorate systematizes information about applications received by the hotline. As a result of this work, information reports are regularly published with reports on the most common issues.

You can also get advice on all issues in the field of pension provision from our specialists. To do this, you can call the phone numbers listed on the site, or leave your questions in the feedback form.

The Pension Fund of the Russian Federation also has a “hot line”, by calling which you can get an answer to your question regarding pension matters or just listen to the pleasant voice of an autoinformer.

There is no single hotline number, and rightly so. There are so many pensioners in Russia and they all need something from the Pension Fund. A single line will simply melt. That is why each department has its own hotline. To find out her phone number, you need to go to the pfrf.ru website and select your region.

Then click on the word “Department” and information about the departments will appear on your screen:

If you live in a large region, then you will need to find your branch.

When you reach the text with the address and opening hours, look for the line “Hotline”. Now you can call and ask questions. Or you can contact the online reception of the FIU. Sometimes it's more useful than talking on the phone.

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Pension fund - hotline: 14 comments

1. Natalia

   If possible, answer the question! Can a miner's preferential pension be 8,400 rubles? Where can I turn for help? Thank you!

2. Olga
3. Guest

   Hello! Tell me if I can get a certificate that I have been a pensioner since 10/20/2017, although they still accrue a pension to me and they said that the result would be only after 3 months. Thank you. Nikolay Frolov.

4. SVETLANA

   Hello! Please tell me why submit documents for registration of a pension for half a year, if they start to stir about the missing documents only from the day the pension was awarded and the countdown is counted from the day of appointment? Is it correct that 3 months begin to count from the day the pension is awarded?

5. Tatiana

   I earnestly ask you to express my gratitude to Maria Nikolaevna Alennikova. I prepared the documents for retirement, Maria Nikolaevna, a specialist in her field, worked with me. Everything was so accessible and competently explained. A rare case in state institutions.

6. Olga

   My pension is being delayed. Where can you apply? Thank you!

7. Evgenia

   Good evening! I received an SMS on viber about the accrual of insurance payment, how to get it?

8. GSHAPOCHKINA OLGA ALEKSANDROVNA

   THE PENSION FUND OF THE CITY OF NOVOTROITSK, ORENBURG REGION, DID NOT TRANSFER PENSION TO SBERBANK FROM JUNE 15, 2018 TO MY FAT-IN-LAW SHAPOCHKIN NIKOLAY EGOROVICH, 1936. R., MOTIVATED BY THE THING THAT THE EMPLOYEES OF THE FOUNDATION SHOULD MAKE SURE THAT HE IS ALIVE. AND IT WAS NOT POSSIBLE TO NOTIFY IN ADVANCE BY A LETTER OR THE COMING OF A SOCIAL WORKER. SUCH A STORY OF MANY PENSION RECIPIENTS IN SBERBANK, THE OLD PEOPLE WAS SHOCKED.

9. Andrew

   It is not realistic to get an online consultation for a hearing impaired, Sun is transferred to a call order or a personal call. The rights of socially protected citizens are infringed.

10. Tamara

    Do I have the right to receive a “Veteran of Labor” with an experience of 39 years, labor activity began at a minor age / from the age of 15 /, only local awards, there is an anniversary award “100 years of pro-Russia” Sincerely, Beskrovnaya

11. Maria

    Good afternoon. Is it possible to reimburse the expenses of parents for paying for the child's accommodation in a hostel (full-time university) at the expense of the MC upon the fact. Those. pay for the entire academic year to parents, and then provide documents (invoices and receipts for payment). Due to the unknown amount to be paid. Because there is a utility bill, and there are additional services, such as the use of a kettle, iron, refrigerator, TV, laptop, etc. And therefore it is not known in advance what he will use and how much. Please answer this question. And further. If the child is studying in another city, are the originals of the contract and certificate obligatory?

12. Sergey

    No help from you, only show-offs, waste OUR hard-earned money

13. Vladimir

    Please tell me why on the website of the PFR in an individual personal account I do not have a salary for the years from 11/16/1976 to 05/31/1998, although I gave all the documents to the Nevsky district of St. Petersburg where my PFR is. My SNILS 021-450-857-12

Listen

Issues related to pensions are of concern to many. And regardless of whether the person has retired or is still working. Taking into account the fact that legislation tends to change, it is not always possible to keep track of all innovations on your own, which reduces confidence in the future. However, getting all the information of interest is actually simple, because there is a hotline that allows you to call the pension fund directly, thanks to which everyone can talk with specialists on questions of interest without leaving home. In addition, this authorized body has developed other methods of communication that are aimed at providing information support to the population.

What will the hotline phone tell you about the pension fund?

Personal appeal to the offices of the Pension Fund require time and effort, which is not always convenient not only for working people, but also for pensioners. However, from time to time there is a need to get professional help. Now you can do it at no extra cost in the comfort of your own home. For this, the hotline of the pension fund of the Russian Federation is used, the telephone number of which is the same for the whole country:

Contact center specialists will answer all questions related to pension provision, obtaining SNILS, payment of maternity capital and many others. Please note that information about a citizen's personal data is confidential information and can only be obtained at the district office at the place of residence.

It should be noted that the telephone hotline that allows contacting the pension fund is free of charge for all subscribers.

Official website of the Pension Fund

In the modern world, the vast majority of people in developed countries actively use the Internet. Therefore, any organization that wants to keep up with the times should have its own website, no matter what area its activities belong to. Such a state institution as the Pension Fund did not stand aside. It is the developed and smoothly functioning website www.pfrf.ru that allows it to promptly inform citizens about the changed legislative acts. The current information that is published on the official website clearly sets out the basic information that everyone should know. The created database of materials explains many points, which eliminates the need to contact the institution once again, thereby facilitating the work of its employees. Users emphasize that the site is constantly being improved and becomes even more convenient for finding information in a short time, and even the most inexperienced user can figure it out. Turning to an electronic resource eliminates the need to waste time in queues in order to get to a specialist.

Opportunities offered by e-services

In addition, the Pension Fund has developed a number of remote services. In order to use them, just visit the special tab "Electronic Services". They offer users the following features:

• make an appointment for a personal appointment;
• send a formal request;
• order the execution of the necessary documents.

For organizations, it is of interest to be able to download the necessary software products that are required to generate the required reporting and to make contributions to the Pension Fund. Also here you can find programs aimed at ensuring the legal rights of workers. A detailed directory allows you to quickly find contact information for any department of the fund.

The work of the pension fund of the Russian Federation extends to the entire territory of Russia.

In each region there are local branches of the Pension Fund, where residents can receive advice, ask questions, make an appointment with specialists.

The main tasks that the Foundation solves:

• registration of pensions;
• registration of maternity capital;
• payment of benefits;
• provision of social benefits;
• other.

The range of services provided is quite wide, which means that Russian citizens have a lot of questions.

For operational work with the population of the country, customer support services have been created in each region and hotline telephone numbers are functioning.

In the article we will talk about the ways of applying to the Pension Fund for residents of Moscow.

How to call the hotline?

What can you learn from customer support?

By calling the indicated phone numbers you can quickly get qualified assistance and solve your problem.

The operators will be able to give you a detailed answer to your question, or transfer you to a specialist who can help in solving the situation.

The main tasks for which it is worth contacting the hotline:

• express your opinion on pension reform;
• complain about late payment of the required pension;
• report the negligence of individual employees of the Moscow Pension Fund;
• receive information on the rules for registering a pension and the necessary documents for submission to the pension service;
• receive information on work in the personal account of the client of the Pension Fund of the Russian Federation;
• other questions.

Through operators, you can find out the nearest addresses of the fund and their work schedule, learn about the rules for registering in the Personal Account service, get acquainted with information on maternity capital, etc.

Alternative ways to contact the PF of Moscow

Not only by telephone communication can you get an answer to your question. And not all citizens have the patience to wait for a connection with the right specialist.

There are other possibilities for applying to the Fund.

Through the official portal - www.pfrf.ru

On the site page you can leave your feedback about the work of the pension service, send a written message to the organization, or use the services offered:

• online consultant;
• internet reception.

The website has a FAQ section. Perhaps there you will be able to find a solution to your problem without the help of the fund staff.

Mobile app

Download the programs on the main page of the official portal of the pension fund. Activate the program and use all the features of the service.

Personal Area

Register on the site and open your personal office. Here you will have access to many different options and services. Through the personal account, you can quickly communicate with the right employee and get answers to your questions.

Social networks

Contacts and addresses of the Main Directorates of the PFR and the Directorates of the PFR for Moscow and the Moscow Region:

GU - Main Directorate of the PFR No. 1 for Moscow and the Moscow Region(service area: Zelenograd administrative district of Moscow, Solnechnogorsk urban district of Moscow region, Klin urban district of Moscow region) - hotline phone 8-499-717-21-75

GU - Main Directorate of the PFR No. 2 for Moscow and the Moscow Region(service area: Western administrative district of Moscow, Odintsovo municipal district of the Moscow region, Ruza urban district of the Moscow region, closed administrative-territorial formation Krasnoznamensk urban district of the Moscow region, Zvenigorod urban district of the Moscow region, closed administrative-territorial formation Vlasikha settlement of the Moscow region) - telephone "hot line" 8-499-445-04-38

GU - Main Directorate of the PFR No. 3 for Moscow and the Moscow Region(service area: South-Eastern Administrative District of Moscow, Lyubertsy Urban District, Moscow Region, Dzerzhinsky Urban District, Moscow Region, Lytkarino Urban District, Moscow Region, Kotelniki Urban District, Moscow Region, Voskresensky Urban District, Moscow Region, Zhukovsky Urban District, Moscow Region) - telephone "hot line" 8-495-679-92-51

GU - Main Directorate of the PFR No. 4 for Moscow and the Moscow Region(service area: South-Western administrative district of Moscow, Novomoskovsky administrative district of Moscow, Troitsky administrative district of Moscow, urban district of Podolsk, Moscow region, urban district of Domodedovo, Klimovsk, Shcherbinka, Aprelevka) - telephone "hot line" 8-495-679-47-76

GU - Main Directorate of the PFR No. 5 for Moscow and the Moscow Region(service area: Northern administrative district of Moscow, Khimki urban district of the Moscow region, Dolgoprudny urban district of the Moscow region, Lobnya urban district of the Moscow region, Taldomskiy urban district of the Moscow region) - hotline telephone 8-495-987-09-19 , 8-495-987-09-20

GU - Main Directorate of the PFR No. 6 for Moscow and the Moscow Region(service area: North-Eastern Administrative District of Moscow, urban district of Mytishchi, Moscow Region) - hotline phone 8-495-987-09-26 (in the North-Eastern Administrative District of Moscow), 8-498- 680-34-48 (in the urban district of Mytishchi, Moscow Region)

GU - Main Directorate of the PFR No. 7 for Moscow and the Moscow Region(service area: Vostochny administrative district of Moscow, Balashikha urban district of the Moscow region, Reutov urban district of the Moscow region, Schelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, closed administrative-territorial formation urban district Star City of the Moscow Region) - hotline numbers 8-499-461-07-96 (on pension issues), 8-499-461-07-09 (on EDV issues), 8-499-461-07-32 (on issues of maternity (family) capital)

GU - Main Directorate of the PFR No. 8 for Moscow and the Moscow Region(service area: Southern administrative district of Moscow, Leninsky municipal district of the Moscow region) - hotline phone 8-499-258-39-39

GU - Main Directorate of the PFR No. 9 for Moscow and the Moscow Region(service area: North-Western Administrative District of Moscow, Krasnogorsk urban district of the Moscow region, Volokolamsk urban district of the Moscow region, Lotoshino urban district of the Moscow region, Shakhovskaya urban district of the Moscow region) - telephones of the "hot line": 8-498-568- 80-42 (Main Department), 8-499-196-09-17, 8-499-196-09-75 (issues of maternity (family) capital), 8-495-948-79-90 (issues of early work with retired insured persons), 8-499-190-98-10 (on pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80 -47 (issues of receiving reports), 8-498-568-80-36 (issues of registration of policyholders and insured persons).

GU - Main Directorate of the PFR No. 10 for Moscow and the Moscow Region(servicing area: Central Administrative District of Moscow) - telephones of the "hot line": 8-495-987-88-65 (pension issues); 8-499-235-29-59, 8-499-235-11-65, 8-499-235-32-68 (Department of personalized accounting and interaction with policyholders No. 1); 8-495-618-58-43, 8-495-618-39-82, 8-495-618-61-01 (Department of personalized accounting and interaction with policyholders No. 2); 8-499-235-17-90, 8-499-235-07-75 (Department of personalized accounting and interaction with policyholders No. 3)

GU - PFR Office No. 11 for Moscow and the Moscow Region(service area: Serpukhov urban district of the Moscow region, Pushchino urban district of the Moscow region, Protvino urban district of the Moscow region) - hotline telephone 8-496-735-29-88

GU - PFR Office No. 12 for Moscow and the Moscow Region(service area: Sergiev Posad municipal district of the Moscow region) - hotline phone 8-496-549-21-04

GU - PFR Office No. 13 for Moscow and the Moscow Region(service area: Noginsk municipal district of the Moscow region, Chernogolovka urban district of the Moscow region) - hotline phone 8-496-511-99-33

GU - PFR Office No. 14 for Moscow and the Moscow Region(service area: Kolomna urban district of the Moscow region) - hotline phone 8-496-615-54-54

GU - PFR Office No. 15 for Moscow and the Moscow Region(service area: Ramensky urban district of the Moscow region, Bronnitsy urban district of the Moscow region) - hotline phone 8-496-461-77-85

GU - PFR Office No. 16 for Moscow and the Moscow Region(service area: Pushkinsky municipal district of the Moscow region, urban district of Krasnoarmeysk of the Moscow region, urban district of Ivanteevka of the Moscow region) - telephone "hot line" 8-496-580-73-93, 8-496-533-63-00

GU - PFR Office No. 17 for Moscow and the Moscow Region(service area: urban district of Korolev, Moscow region) - hotline phone 8-495-511-55-52

GU - PFR Office No. 19 for Moscow and the Moscow Region(service area: Elektrostal city district, Moscow region) - hotline phone 8-496-576-34-40, 8-496-576-31-78

GU - PFR Office No. 20 for Moscow and the Moscow Region(servicing area: Naro-Fominsk urban district of the Moscow region, closed administrative-territorial formation of the urban district of Molodyozhny, Moscow region) - telephone "hot line" 8-496-343-43-39

GU - PFR Office No. 21 for Moscow and the Moscow Region(service area: Dmitrovsky municipal district of the Moscow region) - hotline phone 8-495-993-91-50, 8-496-227-90-52

GU - PFR Office No. 24 for Moscow and the Moscow Region(service area: urban district of Orekhovo-Zuyevo, Moscow region, urban district of Likino-Dulyovo, Moscow region) - hotline phone 8-496-413-39-19, 8-496-413-39-20

GU - PFR Office No. 25 for Moscow and the Moscow Region(service area: Stupino city district, Moscow region) - hotline telephones 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personalized accounting)

GU - PFR Office No. 27 for Moscow and the Moscow Region(service area: Istra urban district of the Moscow region, closed administrative-territorial formation of the Voskhod urban district) - hotline phone 8-498-319-69-00, 8-498-319-68-02

GU - PFR Office No. 29 for Moscow and the Moscow Region(service area: Yegoryevsk city district, Moscow region) - hotline 8-496-402-41-54 (pension issues), 8496-402-41-57 (issues of administration of insurance premiums), 8-496-402- 41-56 (issues of personalized accounting)

GU - PFR Office No. 30 for Moscow and the Moscow Region(service area: Pavlovsky Posad urban district of the Moscow region, Elektrogorsk urban district of the Moscow region) - hotline phone 8-496-432-33-90

GU - PFR Office No. 32 for Moscow and the Moscow Region(service area: Shatura urban district of the Moscow region, Roshal urban district of the Moscow region) - telephone "hot line" 8-496-453-20-10

GU - PFR Office No. 33 for Moscow and the Moscow Region(service area: Chekhov city district, Moscow region) - hotline phone 8-496-727-78-18, 8-496-727-78-19

GU - PFR Office No. 34 for Moscow and the Moscow Region(service area: Mozhaysky municipal district of the Moscow region) - hotline phone 8-496-382-00-85

GU - PFR Office No. 35 for Moscow and the Moscow Region(service area: Kashira city district, Moscow region) - hotline phone 8-496-693-16-44

GU - PFR Office No. 36 for Moscow and the Moscow Region(service area: Dubna city district, Moscow region) - hotline phone 8-496-212-48-77

GU - PFR Office No. 37 for Moscow and the Moscow Region(service area: Lukhovitsy city district, Moscow region) - hotline phone 8-496-632-16-34, 8-496-632-17-56

GU - PFR Office No. 41 for Moscow and the Moscow Region(service area: city district of Zaraysk, Moscow region, city district of Serebryanye Prudy, Moscow region) - hotline phone 8-496-662-49-02

GU - PFR Office No. 42 for Moscow and the Moscow Region(service area: Ozyory city district, Moscow region) - hotline phone 8-496-702-30-44