Citibank is a financial institution that is ready to help clients in resolving their issues.
The contact center of the bank is a division of highly qualified specialists.
Let's talk about it in more detail, as well as other ways to contact customer support.
Hotline of Citibank
Attention! When calling to single number, the subscriber first gets to a voice assistant called CitiPhone.
Using its hints, the client can independently obtain the information of interest to him or make transactions.
To access it, you need to register a number mobile phone in the banking system.
After that, the subscriber needs to come up with a unique four-digit identifier by which he can log in to the system and gain access to CitiPhone.
You can also use the help of the call center operator in the system. They are only available on weekdays between 8 am and 8 pm.
- activate or block a bank card;
- get information about current debt;
- find out the amount and date of the next payment and other possibilities.
Alternative ways to contact the contact center
If for some reason the client cannot contact the bank's customer support service by phone, the financial institution has provided other options.
First of all - SMS notifications about ongoing transactions on the client's account. She connects via Personal Area client, at the nearest bank offices or through a mobile application.
The message informs the client only about financial transactions made on the account, sends out up-to-date information about the company's products or promotions.
Attention! Citibank is registered as a legal entity in the Viber messenger. If the client has an account, he can subscribe to it and receive messages in the application.
This is a secure way to transfer data, as Citibank has been officially confirmed in the messenger.
financial institution developed and launched applications on different versions of mobile operating systems.
The program uses the login credentials obtained from the bank by the customer. Application is mobile bank, which contains all the necessary functions and options.
The client can also, as in his personal account:
- find out your debt under the current loan agreement;
- view completed financial transactions;
- enable or disable additional options and many other features.
Also, the client can address his questions to representatives of the financial institution in any of the available branches.
To find out the location in the city of residence, you can go to the company's website and navigate on a virtual map. Link: www.citibank.ru
The list is divided by city. By selecting any of the list, the user will open detailed information about the work schedule of the additional office, with the exact address, as well as about additional opportunities.
For example, some branches are equipped with a children's room. This allows visitors to leave their children, and calmly communicate with bank employees.
Founded in 1992, Citibank is one of the most reliable international banks in Russia. The level of capital and the size of assets allow the organization to provide a full range of modern financial and credit services to its clients. To improve the quality of service, a special round-the-clock customer support center was created, where everyone can get the necessary information and assistance regarding banking products and services.
How to contact Citibank support
For the convenience of its customers, the bank offers several ways to contact the contact center employees:
- Phone numbers for 24/7 support;
- Feedback form on the site;
- A written appeal to the bank's management at the postal address of any of the branches.
By choosing any of the above methods, you can get the necessary information regarding banking services and products, as well as get help with the services or leave a complaint about customer service quality issues. All appeals are considered by the bank's specialists in the order of priority and none remains unanswered or resolved. Thus, by sending a request or making calls to the support service, you are guaranteed to receive advice from qualified specialists.
How to call Citibank
You can make a call using the following numbers:
- Free number hotline 8-800-700-38-38 for calls from mobile and landline phones.
- International format number +7-495-775-75-75 for calls from abroad and landlines.
- Citibank fax number +7-495-725-67-00 for companies and corporate clients.
It is important to remember that when you call Citibank's free hotline number, you will be prompted to listen to the voice prompt menu of the autoinformer. Using the menu items and buttons of your mobile device to control them, you can find the information you need on your own. To contact a support operator, simply wait for the connection for a few minutes.
Online contact with Citibank support
If you do not have the opportunity to call the contact center, you can always contact the support staff via the Internet:
- Go to the main page of Citibank's official website and open the Contact Us section.
- Select an item to fill out the feedback form.
- Indicate in the questionnaire whether you are a client of the bank.
- Enter your correct information in the appropriate fields.
- Write your name, contact phone number and email address.
- Specify the subject of your appeal.
- In the text field, describe your problem in as much detail as possible and indicate how you want to receive a response to the request from the bank employee - via SMS, email address or mobile phone number specified in the application.
- Attach the required files.
- Enter a unique numeric code from the image and send the application to the bank's specialists.
All requests filled out and sent in this way are immediately processed by the support staff. If you need to clarify some details of the application, you may be contacted by a contact center consultant in advance, and often a response to the request is received within a day after it was sent.
It is worth remembering that a bank employee can only clarify personal information with you, but for security reasons, you must understand that under no circumstances should you provide your card PIN code or login with a password from your personal account.
