The reso-guarantee security service exposed a fraudster in uniform. Reso-guarantee - company reviews Free hotline

The carrier company insured the cargo worth about 40 million rubles during transportation and soon applied to RESO-Garantia with a statement of loss. In a statement, representatives of the company indicated that the car carrying the cargo caught fire.

RESO-Garantia security officers were able to prove that this insured event was staged, an expert firefighter provided a false conclusion about the causes of the fire, hiding the fact of deliberate arson. I was also alerted by the fact that the scammers simultaneously declared a loss in another insurance company. This was the reason for a comprehensive investigation, during which it turned out that the plan of the criminals turned out to be larger than it seemed at first glance.

Using a shell entity, the criminals issued 4 more insurance contracts in RESO-Garantia for a total sum insured more than 50 million rubles and planned to repeat their plan, but were exposed and detained. The criminal group included not only employees of the state fire service, but also employees of insurance companies who had insider information about the features of the settlement of insurance claims and knew how to minimize the risk of exposure.

It is morally difficult to catch scammers among your colleagues, - employees of the RESO-Garantia Security Department admit. But anyone who tries to fraudulently enrich themselves at the expense of the company will be fired and risk being sued.

Surprisingly, at the trial, Davtyan claimed that he had not done anything illegal, but received the money “just like that”, while voluntarily refusing to return the stolen goods. The court found the defendant guilty and, taking into account the unwillingness of the defendant to compensate for the damage caused to the insurer, sentenced him to 3.5 years' imprisonment in a penal colony.

Davtyan, who considered himself invulnerable, was taken into custody right in the courthouse, while his colleague from another insurance company, who fully admitted his guilt and provided all possible assistance to the investigation in solving the crime, got off with a suspended sentence. The remaining members of the criminal group were sentenced to real imprisonment for a term of 2 to 6 years.

Insurance company RESO-Garantia operates on the market Russian insurance for almost thirty years now. The company provides high-level services and has successfully proved its reliability. The company's services are available to various categories of the Russian population. There are more than eight hundred and fifty representative offices of the company throughout the country. The company serves more than ten million customers, including individuals and legal organizations.

Created to communicate with the company hot line available by phone 8 800 234 18 02. The phone is available for both corporate clients and legal entities.

Free hotline

The RESO-Guarantee hotline available by phone 8 800 is absolutely free. Calls to her from fixed and mobile phones are not charged, so the client does not have to worry that an hour-long telephone consultation will be very expensive. Even if calls are made from remote regions of the Russian Federation.

OSAGO hotline

The company does not have a separate hotline for customers who have issued an OSAGO policy. However, by calling the general hotline number, you will be transferred to a special OSAGO consultation department, as the company guarantees round-the-clock customer support.

Hotline for calls from Moscow

In order to contact the operators of the RESO-Garantia hotline from Moscow, a separate telephone line is allocated at the number: +7 495 730 30 00. Calls to this number are paid by the subscriber in accordance with the terms of the tariff package of the mobile operator.

What can be found out by phone?

Calls to the RESO-Garantia hotline are accepted around the clock. Operators are able to provide professional advice on all insurance services provided by the company. The qualifications of the operators allow them to answer any questions about the work of the company, they also accept proposals for improving the quality of the company's service and the services provided. By calling the hotline, the client can leave a complaint regarding the quality of services provided or the work of employees in the company's representative offices.

In what case can support not be able to help?

The support service will not be able to help if the request concerns the services of another insurance company or goes beyond the scope of insurance services. The company's specialists will not disclose the data of other clients of the company and the terms of their insurance contracts to third parties, so you will not be able to find out under what conditions your friend or relative has issued a policy. This information available only personally to customers upon separate request.

Other contact methods

You can get information about the RESO-Garantia company and the insurance services provided by it on the official portal. Also available to the company's customers Personal Area, having passed authorization in which, you can clarify all the data of issued insurance policies and manage relationships with the company, including paying insurance premiums. The entrance to the Personal Account is available at the link.

If the question concerns the verification of the policy, just follow this link and enter the series and number of the contract. Information on the status of the policy will be displayed below.

For all questions, you can write to the company's email inbox [email protected] or ask a question via the feedback form. The form states:

Surname, name and patronymic of the client;
City and region of residence;
Contact email address;
Contact phone number;
Subject of the appeal;
Number insurance policy or payment case;
The actual text of the message.

You can also check the box so that this appeal and subsequent communication with the operator are available to the company's customer service quality service. The client will receive a response to his appeal within a day.

Competence of operators RESO-Garantia

The company's operators undergo special training, as a result of which they are able to fully advise customers on the company's insurance services. The hotline specialists are always extremely polite and try to provide the caller with maximum useful and up-to-date information on his issue.

RESO-Garantia security officers were able to prove that this insured event was staged, an expert firefighter provided a false conclusion about the causes of the fire, hiding the fact of deliberate arson. I was also alerted by the fact that the scammers simultaneously declared a loss to another insurance company. This was the reason for a comprehensive investigation, during which it turned out that the plan of the criminals turned out to be larger than it seemed at first glance.

Using a dummy legal entity, the criminals issued 4 more insurance contracts in RESO-Garantia for a total insurance amount of more than 50 million rubles and planned to repeat their plan, but were exposed and detained.

The criminal group included not only employees of the state fire service, but also employees of insurance companies who had insider information about the features of the settlement of insurance claims and knew how to minimize the risk of exposure.

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